3 Reasons Customer Service Matters with International Shipping Companies

Choosing from all the international shipping companies vying for your business can be confusing. Of course, you want to make sure that they offer a good, regular service to the destination and that your items will arrive in a reasonable amount of time. You want a good price. And when you send a shipping container overseas with your furniture and other precious belongings, you also want excellent customer service.

1.      Help Finding the Best Option for Your Needs

Good customer service starts before you even hire an international shipping company. To make the best choice of company and shipping method, you need clear, detailed information on the services available. Expertise in shipping is essential, and so is a real desire to help you find the best way to get your personal belongings from A to B whether you need to ship a single parcel to a loved one abroad or send a shipping container overseas when you relocate. The best international shipping companies can answer the questions you didn’t know to ask. After all, we ship things around the globe every day but few people relocate abroad very often!

2.      Door to Door Shipping

When you are moving abroad, our role is to make it as easy as possible for you. Customer service is more than answering your questions on the phone. It’s offering a comprehensive service to do as much of the work as possible, so you don’t have to. We can collect your shipment at your door, saving you the time and hassle of bringing it to us. No matter where you are in Ireland, we’ll come to you to collect your packed boxes and bring them to our secure facility in Dublin. If you are moving within Europe, we can also offer delivery to your new front door.

3.      Good Communication While Your Belongings Are in Transit

It can be a bit stressful being separated from most of your worldly goods when you’re moving abroad. International shipping companies should be available and approachable if you need to confirm some details or just double check anything. With so many details to track when you send a shipping container overseas, we know that sometimes you just need to make sure things are going as planned. At Spratt Personal Shipping, our staff are happy to answer your questions and keep you up to date with your shipment’s journey.

Spratt Personal Shipping stands out among international shipping companies because of our focus on customer service. Whether you have a few boxes to send off to your child studying abroad or you need to send a shipping container overseas with everything you own because you are moving, your custom matters to us. We know that every box we handle contains someone’s personal treasures – the things that will make your new house a real home. So we are always happy to go the extra mile providing excellent customer service.